Frequently Asked Questions
General Questions
Where can I find information about your watch collections?
Explore our complete range of timepieces on 1848watches.com. Our website features detailed information about all current and historic models.
How do I know if a watch is authentic?
All our timepieces come with certificates of authenticity. For verification, consult an authorized service center.
Product Information
What materials are used in your watches?
We use premium materials including stainless steel, gold, platinum, and advanced ceramics. Specific material information is available for each model on 1848watches.com.
Do you offer limited edition watches?
Yes, we periodically release special editions. These are announced on 1848watches.com and through authorized retailers.
Purchasing & Services
Where can I purchase your watches?
Our timepieces are available through authorized retailers worldwide. Locate retailers near you via 1848watches.com.
Do you provide international warranty coverage?
All our watches come with an international warranty. Terms and conditions are available on 1848watches.com.
Care & Maintenance
How often should I service my watch?
We recommend servicing every 5-8 years depending on usage. Service intervals may vary by model.
Can I swim with my watch?
Water resistance varies by model. Check your watch’s specifications on 1848watches.com for specific guidance.
Technical Support
How do I set the time/date on my watch?
Instruction manuals for all models are available for download on 1848watches.com.
What should I do if my watch stops working?
For technical issues, we recommend contacting an authorized service center.
Warranty Information
What does the warranty cover?
Our warranty covers manufacturing defects. Full terms are available on 1848watches.com.
How long is the warranty period?
Warranty duration varies by collection. Most models carry a minimum 2-year warranty.
Online Services
Can I track my order online?
Order tracking is available through 1848watches.com once your purchase has been processed.
Do you offer online customer support?
For assistance, please visit the support section on 1848watches.com.
Special Requests
Do you offer customization services?
Certain collections offer customization options. Details are available through authorized retailers.
Can I request a product catalog?
Digital catalogs are available for download on 1848watches.com.